Securing Your Phone and Number

Your number is an identity key

Phone numbers are used to reset passwords, confirm payments, and reach you. Protecting that number protects everything connected to it.

Steps that help

• Add a PIN or passcode to your mobile account where your carrier offers one.
• Set a screen lock and keep your device updated.
• Be careful with your number online. Share it only where needed.
• Use an authenticator app instead of text-message codes for important accounts.
• Watch for unexpected loss of signal, which can be a sign of a number being moved.

Scenario

Someone claims to be from your carrier and asks you to confirm a code to fix a network issue. The code is actually part of a number transfer request. Refusing to share it stops the transfer.

If your number stops working

Contact your carrier from another phone immediately. Ask whether a transfer or SIM change has been requested, and secure your accounts.